View point audit logs

View changes to point accounts and sources related to points spent or earned. Useful for troubleshooting, testing and validating your system.

Steps

1. From the main SessionM dashboard, select Points Management.
2. Select Point Audit Logs.

The Point Audit Logs tab displays detailed information, as described below.

Detailed information

You can filter the data by the following parameters:

• Date Range – Choose pre-selected time period — last 7 days, last 30 days, last month, this month — or set your own custom date range.
• Point Account – Choose the point accounts you want to view.
• Point Source – Choose the point sources you want to view.
• Transaction Type – Select the type of transactions you want included in the report, such as Point Issuance, Point Redemption, or Point Transfer.
• User ID – If you want to see behaviors for a specific customer, enter her User ID.
• Reference ID – ID for the source system responsible for the point activity. For example, buying a reward from a store would display the offer ID as the Reference ID. If you have a specific Reference ID for which you want to view activity, enter it here.

A table of results appears below the filters. The table contains all the fields from the search criteria, plus the following:

• Point Audit Log ID – Unique ID associated with the entry in the audit log.

• Modification – Shows movement of points in a point account. Earned points are represented with a positive number, deductions are represented with a negative number. For example "-50" is a deduction of 50 points.

• Amount Spent – Indicates if any of the added points (shown in the Modification column) have been spent. This field only has a value when the Modification is a positive number.

• Amount Expired – Indicates if any of the added points (shown in the Modification column) have expired, based on existing point expiration policies. As with Points Spent, this field only has a value when the Modification is a positive number.

  When the Amount Spent value and the Amount Expired value add up to the Modification value, all the points associated to that audit log entry have been consumed.

• Reference Type – Summary of the type of point transaction.

  • INCENT.Outcomes – When points originate from a loyalty rule evaluation.
  • Behavior – When points originate from a campaign.
  • Manual Point Adjustment (Add) - When points are added manually by a service rep at your company.
  • Manual Point Adjustment(Deduct) - When points are deducted manually by a service rep at your company.
  • custom – When points force spend is executed.
  • REWARD_STORE - When points are spent in a reward store.

• Time of Occurrence – Time the transaction occurred, displayed in UTC.